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Important notice: Driver Update Toshiba RAID (Redundant Array of Indenpendent Disks)
Toshiba notebook models:
- Qosmio G20
- Qosmio G30
- Portégé S100
- Tecra S3
- Portégé M400
TOSHIBA highly recommends users of the models Qosmio G20, Qosmio G30 , Portégé S100, Tecra S3 or Portégé M 400 to update the following driver for Toshiba RAID (Redundant Array of Independent Disks) to eliminate the possibility of data loss that users may very rarely experience.
Such possibility exists if any of the following two cases occurs:
1st case:
For Toshiba computers that support RAID (Redundant Array of Independent Disks) there is a possibility of data loss or data corruption under the following rare set of conditions:
1. The computer is supporting two internal hard disk drives. (External drives on USB, Firewire or other interfaces are not subject to this issue.)
2. The hard disk drives are NOT configured as a RAID.
3. An early version of the TOSHIBA RAID driver is installed.
4. A severe error condition occurs, resulting in a Windows “Blue Screen” error.
Under the above mentioned conditions, the contents of memory may be written to the second hard disk drive. There is some possibility that the data from the resulting “memory dump” will overwrite (replace) some document files or other data files on the second hard disk drive.
2nd case:
When the QosmioPlayer File Copy Utility is used to move a media file created by the QosmioPlayer into the Windows file system area, there is a possibility of data loss or data corruption on the internal hard disk drives under the following rare set of conditions:
1. The computer is supporting two internal hard disk drives, which is preconfigured to support RAID.
2. An early version of the Toshiba RAID driver is installed.
3. A severe error condition occurs, resulting in a Windows “Blue Screen” error.
If these conditions coincide, the memory may be written to the first and possibly also to the second hard disk drive. There is slight possibility that the data from the resulting “memory dump” will overwrite (replace) the document files and other data files on either or both hard disk drives, or that the Windows file system on either drive could become unreadable, which could make documents and data files on that drive inaccessible.
External drives on USB, Firewire, and other interfaces are not affected by this issue.
Click here to download the driver update.
Description: The driver update procedure is as follows; (1) How to update the RAID driver: Follow the steps. 1. Extract the attached file(RAID138.zip). 2. Run setup.exe 3. Follow the displayed messages. 4. Reboot the PC. (2) Confirmation Confirm the driver version of "TOSHIBA RAID" on device manager , the version should be 1.3.8.0.
Package: PKZip file can be extracted with WinZip, PKZip, or equivalent UnZip utility. Save file to a directory on your HDD and UnZip.
If you have any questions, please call the Toshiba Help Desk in your country:
- Great Britain: 0870 444 8936
- Germany: 01805 231 632 (€ 0,12/Min. from standard DTAG net)
- France: 0892 6970 92
- Portugal: 0707 266 266
- Spain: 902 283 283
- Netherlands: 0900 1000 1000
- Belgium: 0900 10 990
- Luxemburg: 900 750 11
- Italia: 02 6968 2629
- Switzerland: 0848 84 52 50
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